1. Avoid Doing Battle
Always log and take notes on parent phone calls, a good practice in case you need to recall the details of a conversation (or if one took place). When parents get overly angry, emotional or offensive (which rarely happens), end the conversation quickly but diplomatically: “I hear you’re upset, but I no longer feel comfortable speaking with you on the phone. We should meet face to face, but with an administrator also present.” Then, report it to your department chair. Sometimes, five percent of parents will consume 95 percent of your time.
2. Keep Email Timely and Brief